He System Is Unable to Connect to the Camera Please Check Your Camera Settings and Try Again

My photographic camera isn't working in Teams

Note:Microsoft Teams will non support Internet Explorer 11 starting Nov 30, 2020. Learn more. Please note that Cyberspace Explorer 11 volition remain a supported browser. Cyberspace Explorer xi is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed.

If you're having trouble with the camera in Microsoft Teams, nosotros accept some suggestions to help you get dorsum on track.

Tip:Windows 10 users can also get here for more information about troubleshooting common camera issues.

Check for updates

Make sure you have the latest Windows updateor Mac Bone update andTeams app version installed.

To check for updates in Teams, go to your profile picture in the upper-right of the Teams app and select Bank check for updates. Updates install in the background if they are available.

Note:For troubleshooting with Teams in Virtual Desktop Infrastructures (VDI), delight talk to your IT administrator or get here for more than information.

Check if your camera is in use

To make certain you can employ your camera in Teams:

• Close all other apps that might be using your camera (like Skype or FaceTime).

• If y'all're using an external camera, try unplugging it and plugging it dorsum in.

• You tin ofttimes save time and effort by restarting your device.

Make a test call

To make a exam call, select Settings and more at the meridian-right of Teams, then chooseSettings>Devices. And then selectMake a test telephone call underSound devices.

In a test call, you'll meet how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a curt bulletin. The message will playback for you. After that, you lot'll go a summary of the test call, and you tin can go to your device settings to brand changes.

Notes:

• The test call feature is merely available in English for now. Additional languages are coming soon.

• We'll delete your examination recording immediately after the call. It won't exist retained or used by Microsoft.

• The test call feature is currently unavailable for Teams on the web.

Troubleshooting for Windows

If you are still having problem with your camera, here are some more solutions to try:

Cheque your app permissions

Y'all might need to change one of your device permissions. Hither's how to cheque:

1. OpenSettings

2. UnderPrivacy, selectCamera

3. Make sure the setting forPhotographic camera access for this device is turnedOn

   • If the setting is already turned on, plow the setting off so dorsum on again

4. Close all apps and restart your device

Cheque your drivers

When your photographic camera isn't working in Windows 10 (or if you're using an external webcam), it might exist a trouble with your drivers. Get hither for step-by-stride instructions for checking your Windows drivers.

Troubleshooting for Mac OS

If you are still having trouble with your camera, here is another solution to endeavor:

Check your app permissions

You might demand to alter one of your device permissions.

1. OpenArrangement Preferences

2. SelectSecurity & Privacy

3. UnderPrivacy, chooseCameraon the left

4. Make sureMicrosoft Teams is selected

5. Close all apps and restart your device

Note:These settings only apply to Mac Os ten.14 and college.

Troubleshooting for Teams on the spider web

If yous're using Teams on the spider web, here is something you can do to make sure your camera and microphone are gear up up properly:

Check your browser settings

It is important to cheque your browser permissions and settings. You may need to "let" your camera and/or microphone to work in Teams.

Note:Microsoft Teams on the web is currently supported in Chrome, Border, Firefox, and Internet Explorer eleven.

Whether y'all're using Chrome or other browsers (like Microsoft Border or Firefox), you lot can start withSettings (or Options) and then notice the camera and microphone.

For case, in Chrome:

1. Go to Settings > Privacy and Security > Site Settings > View permissions and data stored across sites.

2. From here, enter "teams.microsoft.com" in the Search field.

3. Open the "Microsoft.com" group and ringlet downwards to find "teams.microsoft.com" and select it.

4. Hither, set the Photographic camera and Microphone to Allow access to these devices.

Need more assistance?

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Source: https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade

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